It’s good practice for organisations to worry less about what their customers think, and pay much closer attention to how they feel.
Tag: customer service
Removing friction and pain points for customers should be at the top of the list of a business’s priorities.
For organisations that are in the service sector, building trust through consistency is a function of one vital thing: A consistent customer experience.
Addressing friction with some simple questions is probably the most powerful form of innovation every business owner / professional would do well to engage in.